Dataorra

1. Introduction

Dataorra, Inc. ("Dataorra", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use the Dataorra platform and related services.

2. Information We Collect

Account information: Name, email address, password (hashed), and account type when you register.

Billing information: Payment details are processed by Stripe. We store only your Stripe customer ID — we never see or store your full card number.

Usage data: Workflow runs, automation activity, integrations connected, and feature usage to operate and improve the Service.

Communications: If you contact us or submit a demo request, we store the information you provide.

Technical data: IP address, browser type, and device information collected automatically for security and performance.

3. How We Use Your Information

To provide, operate, and improve the Service
To process payments and manage your subscription
To send transactional emails (account verification, receipts, password resets)
To communicate updates, new features, or support responses
To detect fraud, abuse, or security threats
To comply with legal obligations

4. How We Share Your Information

We do not sell your personal data. We may share information with:

Service providers: Stripe (payments), Neon (database), cloud infrastructure providers — only as necessary to operate the Service
Experts: If you engage an Expert, limited profile information is shared with them to facilitate the engagement
Legal requirements: If required by law, court order, or to protect our rights

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

6. Cookies

We use a session cookie (dataorra-auth) to maintain your login state. We do not use third-party tracking cookies or advertising cookies.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at privacy@dataorra.com. We will respond within 30 days.

8. Security

We implement industry-standard security measures including encrypted data transmission (TLS), hashed passwords (scrypt), and access controls. No system is 100% secure; we encourage you to use a strong, unique password.

9. Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice in the Service. Continued use after changes constitutes acceptance.

11. Contact

Privacy questions or requests: privacy@dataorra.com