Terms of Service

1. Agreement to Terms

By accessing or using Dataorra ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including visitors, customers, and contributors.

2. The Service

Dataorra is an AI-powered operations intelligence platform that helps individuals and businesses automate workflows, connect tools, and surface operational insights. We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice.

3. Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. Notify us immediately at admin@dataorra.com if you suspect unauthorized access. We reserve the right to suspend accounts that violate these Terms.

4. Subscriptions, Billing & Run Limits

Paid plans are billed on a monthly or annual basis. By subscribing, you authorize us to charge your payment method on a recurring basis. Free trials are available on selected plans; your payment method will be charged at the end of the trial period unless you cancel beforehand. You may cancel at any time; access continues until the end of your current billing period. We do not offer refunds for partial billing periods except at our sole discretion within the first 30 days of a new subscription.

Each plan includes a defined monthly automation run limit. If you exceed your plan limit, additional runs are billed at the overage rate disclosed on our Pricing page (currently $0.01 per run). You are responsible for monitoring your usage. We will make reasonable efforts to notify you when you approach your limit, but we are not obligated to pause automations that exceed it. Annual plans receive a discounted rate equivalent to ten months of the monthly price.

5. Acceptable Use

You agree not to use the Service to: (a) violate any applicable law or regulation; (b) transmit spam, unsolicited, or deceptive communications; (c) infringe on the intellectual property rights of any third party; (d) distribute malware or engage in any activity that disrupts or harms the Service or other users; (e) attempt to gain unauthorized access to any part of the Service or its infrastructure; (f) use automated features to send communications in violation of the CAN-SPAM Act, GDPR, CASL, or any other applicable anti-spam or data protection law; or (g) configure automations designed to deceive, defraud, or harm third parties.

6. AI-Powered Automation & Authorized Actions

Dataorra's core functionality involves AI agents that execute actions autonomously on your behalf — including sending emails, submitting web forms, creating and updating records in third-party systems, and triggering scheduled workflows without real-time user initiation. By configuring and approving any automation, workflow, or scheduled job within the Service, you explicitly authorize Dataorra, Inc. to perform those actions using the credentials and instructions you provide.

You are solely responsible for: (a) reviewing and approving all automations before activation; (b) the accuracy and legality of instructions provided to the AI; (c) any consequences arising from automated actions executed under your account, including emails sent, data submitted, or records modified in connected systems; and (d) ensuring that any content generated or distributed by your automations complies with applicable law.

Dataorra, Inc. does not guarantee the accuracy, completeness, or fitness of any AI-generated content or decisions. AI outputs should be reviewed by a qualified human before being relied upon for material business decisions. Dataorra, Inc. is not liable for actions taken by automated workflows that were approved or initiated by you.

7. Third-Party Integrations & Credential Authorization

The Service allows you to connect third-party tools and platforms (such as Gmail, Outlook, HubSpot, Salesforce, Stripe, and others) by providing OAuth tokens, API keys, or login credentials ("Credentials"). By connecting a third-party service, you represent and warrant that: (a) you have the legal right and authority to authorize Dataorra, Inc. to access that service on your behalf; (b) doing so does not violate the terms of service of the connected platform; and (c) you are not connecting accounts belonging to other individuals or organizations without their explicit authorization.

Your Credentials are encrypted at rest and are used solely to execute the automations you configure. We do not share your Credentials with third parties other than the specific service they authenticate with. You may revoke access to any connected service at any time from your Connections settings. Dataorra, Inc. is not responsible for actions taken by connected third-party platforms, changes to their APIs, or loss of functionality resulting from the connected platform revoking access.

8. Email Sending Authorization & Compliance

The Service may send emails on your behalf using your connected Gmail or Outlook account. By enabling email automations, you authorize Dataorra, Inc. to compose and send emails from your account to recipients you specify. You are solely responsible for ensuring that all email sending through the Service complies with applicable laws, including but not limited to the CAN-SPAM Act (United States), GDPR (European Union), CASL (Canada), and PECR (United Kingdom). This includes maintaining proper opt-out mechanisms, accurate sender identification, and not sending to recipients who have unsubscribed or withdrawn consent.

Dataorra, Inc. does not provide legal compliance advice. You acknowledge that Dataorra, Inc. is merely a conduit for email delivery and that you bear full responsibility for the content, recipients, and legality of emails sent through the Service.

9. Browser Automation & Third-Party Portals

The Service includes browser automation capabilities that can interact with third-party websites and web portals on your behalf, including logging in, filling forms, and extracting information. By using browser automation features, you represent that: (a) you have lawful access to any website or portal you instruct the Service to interact with; (b) your use of browser automation on those sites does not violate their terms of service, robots.txt policies, or applicable law; and (c) you will not use browser automation to scrape, harvest, or exfiltrate data in ways prohibited by the target site.

Dataorra, Inc. is not responsible for consequences arising from third-party sites blocking, detecting, or penalizing automated access. The legality of browser automation varies by jurisdiction and platform — you are responsible for determining whether your specific use is permitted.

10. Your Data, Retention & Deletion

You retain ownership of all data you submit to the Service, including CRM contacts, workflow configurations, conversation history, and integration credentials. By using the Service, you grant Dataorra, Inc. a limited, non-exclusive license to store, process, and transmit your data solely as necessary to provide the Service. We do not sell your data to third parties or use it to train AI models without your explicit consent.

Upon termination or cancellation of your account: (a) your active automations and scheduled jobs will be deactivated immediately; (b) your data will be retained for 30 days to allow for recovery, after which it will be permanently deleted from our systems; and (c) you may request immediate deletion by contacting us at admin@dataorra.com. OAuth tokens and API credentials connected to your account will be invalidated and removed upon account closure. See our Privacy Policy for full details on data handling.

11. Expert Network

Dataorra connects customers with independent specialists ("Experts") through its Expert marketplace. Experts are independent contractors, not employees or agents of Dataorra, Inc.. Dataorra does not guarantee the quality, accuracy, timeliness, or fitness of work performed by Experts, and is not a party to any arrangement between you and an Expert beyond facilitating the introduction. Any engagements with Experts are conducted at your own risk.

When an Expert accesses your dashboard under an engagement, such access is logged and limited to the scope of the engagement. You may revoke Expert access at any time. Disputes between customers and Experts should be directed to admin@dataorra.com and we will make reasonable efforts to assist in resolution, though Dataorra, Inc. bears no liability for the outcome.

12. Intellectual Property

The Service, including its design, code, AI models, and content, is owned by Dataorra, Inc. and protected by applicable intellectual property laws. You may not copy, modify, distribute, reverse-engineer, or create derivative works of the Service without our prior written consent. Any feedback, suggestions, or ideas you provide regarding the Service may be used by Dataorra, Inc. without obligation or compensation to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Dataorra, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) automated actions executed under your account, including emails sent, data submitted to third parties, or browser automation performed on third-party sites; (c) your connection of third-party services without proper authorization; (d) content you provide, configure, or instruct the AI to generate or distribute; or (e) your violation of any applicable law or third-party rights.

14. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or uninterrupted availability. We do not warrant that: (a) the Service will be error-free or operate without interruption; (b) AI-generated content or automation outputs will be accurate, complete, or suitable for any particular purpose; or (c) third-party integrations will remain available or function as expected. Your use of the Service is at your sole risk.

15. Limitation of Liability

To the fullest extent permitted by law, Dataorra, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to damages resulting from: automated actions taken by AI agents, emails sent on your behalf, data lost or modified in connected third-party systems, or browser automation performed on third-party sites. This limitation applies even if Dataorra, Inc. has been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising under or related to these Terms shall not exceed the greater of (a) the total amount you paid Dataorra, Inc. in the 12 months preceding the event giving rise to the claim, or (b) $100 USD.

16. Termination & Effect

We may terminate or suspend your account at any time, with or without notice, for violation of these Terms or for any conduct we determine to be harmful to other users, the Service, or third parties. You may terminate your account at any time by contacting us at admin@dataorra.com. Upon termination: your right to use the Service ceases immediately; all active automations and scheduled jobs are deactivated; and your data enters the 30-day retention period described in Section 10. Sections 6, 7, 8, 9, 12, 13, 14, 15, and 17 survive termination.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict of law principles. Before initiating formal legal proceedings, you agree to contact us at admin@dataorra.com and provide 30 days to attempt good-faith resolution. If unresolved, any disputes shall be submitted to binding arbitration administered under the American Arbitration Association Commercial Arbitration Rules, with proceedings conducted in Virginia. You waive the right to participate in class-action litigation or class-wide arbitration. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.

18. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or a prominent notice in the Service at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may request account deletion under Section 10.

19. Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dataorra, Inc. regarding the Service and supersede all prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right or provision does not constitute a waiver. You may not assign your rights under these Terms without our prior written consent. Dataorra, Inc. may assign its rights to a successor in connection with a merger, acquisition, or sale of assets.

20. Contact

Questions about these Terms? Contact us at admin@dataorra.com.